Privacy Policy

Last Updated: August 26, 2025

At MY 365 JOURNEY, we are committed to respecting and protecting your privacy. This Privacy Policy explains the types of personal information we may collect, how we use it, and the circumstances under which we may share it when you interact with our website, contact us, or make a purchase through third-party platforms such as Shopee or Tokopedia.

By accessing or using our website and services, you agree to the practices described in this Privacy Policy. Please read it carefully so that you understand how your personal information is handled.

Information We Collect

“Personal information” refers to any data that can be used to identify you directly or indirectly. Information that has been anonymized or aggregated so that it cannot be linked back to you is not considered personal information. Depending on how you use our Services, we may collect the following:

Contact details such as your full name, phone number, email address, and physical or mailing address.

Payment-related details processed via third-party platforms (e.g., Shopee, Tokopedia) such as your chosen payment method, transaction ID, and confirmation details.

Account or preference information if you create an account or save preferences on our site.

Shopping activity including products you view, save to a wishlist, or purchase via external marketplaces.

Communications such as messages you send us through email, WhatsApp, or our website.

Technical details about your device and browsing session (e.g., IP address, browser type, device identifiers).

Usage behavior including how you navigate and interact with our website.

How We Collect Information

We gather information from various sources, including:

Directly from you when you register, contact us, or make a request.

Automatically through cookies, analytics tools, and similar technologies when you use our site.

Through third-party platforms (e.g., Shopee, Tokopedia) where you complete purchases or interact with our store.

From trusted partners or service providers who assist us in delivering and improving our Services.

Use of Personal Information

We use the information we collect for purposes such as:

Providing and improving our Services. To process your orders, deliver products, manage your account, respond to inquiries, and personalize your experience.

Marketing and promotions. To send updates, offers, or recommendations by email, WhatsApp, or other channels.

Security and fraud prevention. To safeguard your account, detect and prevent fraudulent activities, and ensure a safe user experience.

Customer communication. To offer support and maintain our relationship with you.

Legal obligations. To comply with applicable laws, regulations, or lawful requests.

Sharing of Information

We may share your personal information in the following cases:

With third-party platforms such as Shopee or Tokopedia when you purchase through them.

With service providers who help us with operations like delivery, analytics, and IT support.

With your permission, for example when you use links to contact us via WhatsApp.

As part of business transactions (e.g., mergers, acquisitions, reorganizations).

To comply with legal requirements or protect our rights and safety.

Third-Party Platforms and Links

Our website may link to or integrate with third-party services, including Shopee, Tokopedia, and WhatsApp. Once you leave our site or interact on those platforms, their privacy policies and practices will apply. We encourage you to review their policies, as we cannot be responsible for their actions.

Children’s Privacy

Our Services are not designed for individuals under the legal age of majority in their jurisdiction. We do not knowingly collect data from minors. If you believe your child has shared information with us, please contact us so we can remove it.

Data Security and Retention

We take reasonable steps to protect your personal data; however, no system is completely secure. Data sent over the internet may not be fully secure while in transit.

We retain personal information only for as long as necessary to fulfill the purposes described here, to meet legal requirements, or to resolve disputes.

Your Rights

Depending on your local laws, you may have rights such as:

Accessing the information we hold about you.

Requesting correction or deletion of your personal data.

Receiving a copy of your data (data portability).

Managing your marketing preferences, such as opting out of promotional emails.

Please note that if your data was collected through third-party platforms (e.g., Shopee, Tokopedia), you may need to exercise certain rights directly with those platforms.

Complaints

If you have concerns about our use of your data, you may contact us using the details below. In some jurisdictions, you may also have the right to raise your complaint with a data protection authority.

International Data Transfers

Your data may be transferred and stored outside your country of residence. Where required by law, we will use safeguards such as contractual protections to ensure your information remains secure.

Policy Updates

We may revise this Privacy Policy periodically. Any updates will be posted here with a new “Last Updated” date. Continued use of our Services after changes means you accept the updated terms.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, you can reach us at:

Email: [email protected]
Address: Bellagio Boutique Mall O.L3-10, South Jakarta, DKI, 12950, Indonesia