Last Updated: August 26, 2025
You may request a return of eligible products within 14 days of receiving your order if the items do not meet your expectations.
To initiate a return, please contact us via WhatsApp or email at [email protected], providing your order details and the reason for your request. Our team will respond within 48 hours with further instructions.
Requests that do not meet these conditions may be declined.
Approved refunds are issued in the form of store credit for future purchases on our website. Shipping fees, including return postage, are non-refundable.
Once the returned item is received and inspected, you will be notified via email or WhatsApp regarding the approval status. If approved, store credit will be added to your account.
Exchanges may be requested within 14 days of receiving your order, subject to product availability.
To qualify, the returned item must be unused, undamaged, and in its original packaging. Items purchased during promotions, pop-up events, or via third-party platforms are not eligible for exchange.
To request an exchange, please contact us via WhatsApp or email at [email protected] with your order details.
For customers outside Indonesia, we recommend requesting a refund for store credit rather than an exchange, due to the higher cost and complexity of international shipping.
Once your request is approved, returns should be sent to:
Bellagio Boutique Mall O.L3-10, South Jakarta, DKI, 12950, Indonesia
Customers are responsible for all shipping costs associated with returns or exchanges. We strongly recommend using a trackable shipping method, as we cannot guarantee receipt of untracked items.
For questions regarding this Refund Policy, you may contact us at:
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